Written by the AgileFever editorial team. Program details were checked against the live program pages in October 2026. This post summarises our published Refund and Cancellation Policy as it stood on October 26, 2026. The policy page is the binding text. If this post and the policy differ, the policy controls.
Refund policies are usually read after something has gone wrong, which is the worst time to find out how they work. We would rather you read ours before you enrol. This summary puts the rules in one place, shows what is not refundable, and is open about the part of the policy page that is unclear. You can write to training@agilefever.com with questions, Monday to Friday, 9 AM to 6 PM local time.
When you can cancel and what you get back
| When you ask | What the policy says |
|---|---|
| More than 7 days before the start date | Full refund of the course fee, minus any transaction fees |
| Within 7 days, but before the start date | 50% refund of the course fee |
| After the start date | No refund. This includes anyone who has attended a live session or received recordings, materials, labs or downloads |
| AgileFever cancels the program | 100% refund, or a transfer to a program of equal value at no extra cost |
| You were charged twice | The extra amount is refunded to the original payment method within 15 business days of confirmation |
Under the first set of rules on the policy page
What is never refunded
- Payment gateway taxes, and processing or administrative fees.
- Exam vouchers once they are issued.
- Digital materials once downloaded.
- Fees paid to external certification bodies.
- Programs where you have already accessed or attended content.
The policy also says no refunds are given for partial attendance, missing a session, not joining the live class, or changing your mind after access to content has been provided.
The part of the policy that is unclear
The policy page lists a second set of timing rules in its payments section: 100% tuition refund 15 or more business days before class, and a partial refund or credit 8 to 15 business days before class. These do not line up with the 7-day rule above, and the page does not say which applies to which program. It also says refunds follow the policy listed on the course page or checkout page at the time of purchase.
In practice, that means you should check your own checkout page and ask an advisor to confirm the dates in writing. We are noting this here because a rule you cannot rely on is no help when you need it.
The Instructor Confidence Guarantee
Separately from the cancellation rules, we offer a 100% refund if an instructor cannot answer a technical question about the published curriculum. The conditions are strict, and all of them must be met.
| Condition | Detail |
|---|---|
| You took part live | You attended the live session and asked the question there |
| The question is in scope | It relates to the published curriculum, labs, projects or official tools |
| The instructor could not answer it | No technically correct explanation, demonstration or solution in the session |
| The follow-up also failed | No satisfactory response within 2 business days |
| You ask in writing within 7 calendar days | Include the session date, module name, your question and why the follow-up was unsatisfactory |
| Our Academic Review Team agrees | It reviews recordings, chat logs, materials and the follow-up. Its decision is final |
The guarantee does not cover questions outside the curriculum, company-specific consulting, custom implementation requests, or technology comparisons with no single correct answer. It also does not cover change of mind, schedule conflicts, missed sessions, incomplete assignments, job placement outcomes or salary expectations. We do not promise jobs, and the guarantee says so.
How to protect yourself before you pay
- Find the start date of the cohort you are joining, and count back 7 days.
- Ask an advisor which refund rule applies to your program, and ask for the answer in an email.
- Note the fee, your payment method and whether the price includes taxes. The policy says prices vary by region and may include taxes.
- If your employer is paying, confirm their own cancellation terms too.
Additional discounts are available. Contact us to know more.
If you are unsure about timing or fit, our advisors can help before you commit. For cohort differences, read how an AgileFever cohort differs from a generic online course, and for how to read what a program page promises, how to read an AgileFever program page. The policy itself is on the Refund and Cancellation Policy page.
Questions people ask
Can I move to a later cohort instead of cancelling?
The policy does not describe a transfer for learners who change their minds. Ask an advisor before the start date. The policy only describes transfers when we cancel a program.
Do I get a refund if I miss the live sessions?
No. The policy lists missing a session and not joining the live class as reasons that do not qualify for a refund.
What if my employer cancels?
The policy lists employer decisions among the exclusions for the Instructor Confidence Guarantee. For cancellations, the date rules above apply.
