Refund & Cancellation Policy

Cancellation Policy

Learner-Initiated Cancellations

You may request a cancellation of your program enrollment as follows:

• More than 7 days before the Start Date: Eligible for a full refund of the course fee (minus any transaction fees).
• Within 7 days but prior to the Start Date: Eligible for a 50% refund of the course fee.
• After the Start Date: No refunds are available once training has started or if any part of the program has been accessed, attended, or consumed.

Refund eligibility depends on the date of your request being clearly before the program start date and your not having accessed or attended the training content.

Self-Paced and On-Demand Courses

• Once access to the self-paced course has been provided and the recorded videos or learning materials have been shared, no refund will be issued.
• No refunds will be provided once a learner has attended a live session or received access to course recordings, learning materials, labs, or downloadable resources.

Exceptions & Special Circumstances

Course Cancellation by AgileFever

• If AgileFever cancels a program entirely, you will be offered a 100% refund of the fees paid, or you may choose to transfer to a different program of equal value at no extra cost.
• We are not responsible for any incidental expenses (such as travel or accommodation).

Duplicate Payments

• In cases of duplicate payments, AgileFever will refund any extra amount received via the original method of payment within 15 business days of confirmation.

Payments, Refunds & Cancellations

Payments

All purchases must be paid in full at the time of enrollment unless otherwise stated.

Invoice & Tax

Prices may vary based on region and may include applicable taxes.

Refunds

Refunds—where applicable—follow the refund policy listed on the course landing page or checkout page at the time of purchase.

Refunds are not provided for:

• Partial attendance,
• Failure to join a session,
• Change of mind after access to course content has been provided,
• No-shows for live classes,
• No refunds will be provided once a learner has attended a live session or received access to course recordings, learning materials, labs, or downloadable resources.

Refund policy details:

• 15 or more business days before class: 100% full tuition refund.
• 8-15 business days before class: Partial refund or credits may apply.

Self-Paced Courses and Trainer-Recorded Sessions

• Once access to the self-paced course has been provided and the recorded videos or learning materials have been shared, no refund will be issued.
• No refunds will be provided once a learner has attended a live session or received access to course recordings, learning materials, labs, or downloadable resources.

Rescheduling

AgileFever may reschedule or change instructors due to operational needs, emergencies, or low registrations.

AgileFever 100% Instructor Confidence Guarantee

Our Commitment

At AgileFever, we stand behind the quality of our instructors and training.

We are committed to delivering practical, high-quality, industry-relevant education. If we fail to meet our commitment regarding instructor expertise, we’ll make it right.

100% Refund Eligibility

A learner may be eligible for a 100% refund only if all of the following conditions are satisfied:

1. ⁠The learner actively participates in the live training session.
2. The learner asks a genuine technical question that is directly related to the published curriculum.
3. ⁠The instructor is unable to provide a technically correct explanation, demonstration, or solution during the session.
4. ⁠The instructor is also unable to provide a satisfactory response within 2 business days through follow-up.
5. The learner submits a written refund request within 7 calendar days of the session, including:
   1. Date of the session
   2. Module name
   3. The question asked
   4. Why the follow-up response was unsatisfactory
6. AgileFever reviews the request and determines that the question falls within the course scope and that the instructor did not adequately address it.

Only after all of the above conditions are met will a 100% refund be approved.

Questions Covered

The guarantee applies only to:

• Topics included in the official curriculum
• Concepts taught during the bootcamp
• Hands-on labs and projects
• Official tools and technologies covered in the program

Questions Not Covered

The guarantee does not apply to:

• Questions outside the published curriculum
• Company-specific consulting or architecture advice
• ⁠Custom implementation requests
• Proprietary or confidential technologies
• ⁠Interview questions unrelated to the curriculum
• ⁠Features released after the course begins
• Research topics requiring investigation beyond the training materialPersonal opinions or technology comparisons without a single correct answer

Learner Responsibilities

To remain eligible, learners must:

• Attend sessions regularly.
• Participate respectfully.
• ⁠Ask questions in good faith.
• ⁠Allow the instructor reasonable time to explain or demonstrate the answer.
• Accept follow-up explanations provided within the stated timeframe.

Review Process

All refund requests are reviewed by AgileFever’s Academic Review Team.

The team may review:

• Session recordings
• Chat logs
• Course materials
• The learner’s question
• The instructor’s explanation
• Follow-up communication

The Academic Review Team’s decision will be final.

Exclusions

This guarantee does not cover refunds based on:

• Change of mind
• Personal schedule conflicts
• ⁠Lack of attendance
• ⁠Failure to complete assignments or projects
• ⁠Job placement outcomes
• ⁠Salary expectations
• ⁠Employer decisions
• ⁠Personal learning pace
• ⁠Technical issues caused by the learner’s device or internet connection

Our Promise

This guarantee exists because we are confident in the expertise of our instructors.

Our goal is not simply to answer questions, but to ensure every learner develops a deep understanding of the concepts taught throughout the program.

Non-Refundable Items

No-Show and Late Withdrawal

Changes to This Policy

AgileFever reserves the right to update this policy at any time. Updates will be posted on the website and, where applicable, sent to enrolled learners. It is your responsibility to review the policy regularly.

Contact Information

For cancellations or refund support, contact:

Email: training@agilefever.com

Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (local time)